Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a general community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Customer Service Representative will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners.



This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. This position will be accountable for quality of customer service and driving compliance to KPIs related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.

Your Impact

As Customer Service Representative for Supply Chain your functions would consist of:
- Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions
- Identify and resolve order level issues, including

📌 Customer Service Representative Supply Chain (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo