Description
Medical Customer Service Representative (Bilingual English/Spanish) – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Language Requirement: Fluent English & Spanish (Written + Verbal)
About the Role
We’re hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support.
This role is idóneo for someone who is:
• Patient-focused
• Empathetic
• Organized
• Detail-oriented
• Comfortable in a fast-paced healthcare environment
You’ll serve as a primary point of contact for patients across:
• Phone support
• Email communication
• Chat support
• Appointment coordination
• Billing and insurance inquiries
This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow.
What You’ll DoPatient Support & Communication
• Respond to patient inquiries via:
• Phone
• Email
• Chat
• Provide clear information regarding:
• Medical services
• Appointment scheduling
• Billing questions
• Insurance-related inquiries
• Deliver compassionate, patient-first customer service in every interaction
• Maintain professionalism, empathy, and responsiveness throughout the patient journey
Appointment Scheduling & Service Coordination
• Assist patients with scheduling and rescheduling appointments
• Coordinate with internal healthcare and support teams
• Ensure timely follow-up and issue resolution
• Escalate complex patient concerns appropriately while maintaining trust and clarity
CRM Documentation & Compliance
• Maintain accurate patient interaction records within the CRM
• Ensure documentation is complete, organized, and compliant
• Follow HIPAA, confidentiality, and healthcare data security standards
• Protect patient information and maintain privacy at all times
Customer Service & Issue Resolution
• Troubleshoot service-related or platform-related issues
• Resolve patien
📌 Medical Customer Service Representative (México)
🏢 Pavago
📍 México