Description Customer Success Manager / Account Manager – Client Retention & Growth
Full-Time, Remote Working Hours:
Customer Success Manager / Account Manager
to manage and strengthen relationships with existing customers, support onboarding, maintain customer satisfaction, and improve retention. relationship management, customer onboarding, account health, retention, and long-term customer value . You'll serve as a primary point of contact for assigned customers, understand their goals, ensure they receive value from the company's services, and proactively address concerns before they become retention risks. If you're a strong communicator who enjoys building lasting client relationships and taking ownership of the customer experience, this role is a strong fit. Customer Relationship Management
Support new customers through onboarding and implementation Help customers understand processes, services,



and next steps Coordinate internally to ensure a smooth transition after the sale Track onboarding progress and follow up on outstanding actions Ensure customers have a strong experience from the beginning of the relationship Customer Success & Value
Understand what success looks like for each customer Ensure customers receive ongoing value from the company's services Proactively identify opportunities to improve the customer experience Conduct regular check-ins to understand satisfaction and changing needs Maintain consistent engagement across assigned accounts Retention & Risk Management
upsell and cross-sell opportunities Recognize additional customer needs during account conversations Coordinate appropriate opportunities with internal teams Support long-term account growth through strong customer relationships CRM & Account Management
Maintain accurate customer and account records in the CRM Document conversations, concerns, follow-ups, and next steps Keep account information organized and current Track outstanding customer requests and commitments Ensure important

📌 Customer Success Account Manager (Ciudad General Escobedo)
🏢 Pavago
📍 Ciudad General Escobedo