Role Purpose
Are you passionate about solving technology challenges, supporting enterprise applications, and becoming a subject matter expert in platforms that enable critical business processes?
About the role
Join Corning’s Corporate Applications team and help shape the future of our Contract Lifecycle Management capabilities.
What is your role?
As a Senior Analyst – CLM, you will support Corning’s Contract Lifecycle Management and eSignature platforms, including Icertis CLM and DocuSign. You will troubleshoot application issues, manage service requests, support configuration and deployments, and collaborate with users, technology teams, and external vendors to drive issues through resolution. As our CLM capability continues to grow, you will have the opportunity to become a subject matter expert on the applications and contribute to both operational support and future enhancements.
Requisition Number: 78074
Major Responsibilities And Tasks Of The Position
- Manage application incidents, service requests, and support tickets,



troubleshooting issues and driving them through resolution.
- Support Icertis CLM and DocuSign administration and configuration, including workflows, access, permissions, templates, metadata, and approval processes.
- Partner with business users, external vendors, and technology teams such as integrations, APIs, infrastructure, security, and other IT functions to resolve application issues.
- Support testing, releases, deployments, enhancements, documentation, and continuous improvement of the CLM and eSignature environment.

What do you need to have?
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
- 3+ years of experience supporting enterprise business applications, SaaS platforms, or similar technologies.
- Strong experience troubleshooting application issues, managing support tickets, and driving incidents or service requests through resolution.
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📌 Sr. Analyst, CLM (Monterrey)
🏢 Corning
📍 Monterrey