Contractor/Full-time Location:
Mexico Remote Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.
As a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Level 1 customer support. You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction. This role involves collaboration with both the Support group and specialized teams, requiring oversight and assistance from Level 2 mentors or leads.
Member of Tier 1 Support Group Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs). Specialized Group Expansion: In most cases, after a short period of time,



expansion into other support areas is likely, based on business needs.
You will work closely with your respective team members to provide support in these additional areas. Escalate issues to engineering through the Jira platform and maintain ownership through resolution. Requirements Advanced English level. Ability to work in a fast-paced environment with competing priorities Previous experience in a customer-facing support role utilizing ticketing system(s) for issue tracking such as Jira, Freshdesk, or similar, SaaS experience a plus. Basic understanding of technical support concepts and troubleshooting techniques. Familiarity with supporting and troubleshooting API and CSV data integrations is highly desirable. Familiarity with Jira, Freshdesk, or similar ticketing systems.

📌 Product Support Specialist Technical Support (Iztapalapa)
🏢 Ottimate
📍 Iztapalapa