Company Description
Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. The Customer Support Representative serves as a vital point of contact for our clients, ensuring day-to-day operational excellence through high-quality problem resolution. In this role, you will directly support clients contacting Nielsen Customer Support, ensuring a seamless experience across our proprietary applications—including software, hardware, and communication needs. This is an individual contributor role focused on technical proficiency, effective communication, and consistent service delivery.
Operational Support & Quality Direct Assistance: Respond to and resolve client inquiries via the Helpline, ensuring a professional and helpful experience.
Consistently meet Service Level Agreements (SLAs) by following established quality and procedural guidelines.
Technical Development & Knowledge Sharing Continuous Learning:



Participate in training sessions to master new concepts and maintain up-to-date knowledge of Nielsen proprietary applications.
Apply training and feedback immediately to ensure accuracy in client interactions.
Escalation Management: Identify complex issues that require advanced intervention and route them correctly to senior technical teams.
Performance Feedback Issue Identification: Proactively report recurring software or hardware gaps to management to help improve the overall client experience.
Data Integrity: Ensure all client interactions and technical steps are accurately recorded in the support system.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

📌 Customer Support (Aguascalientes)
🏢 The Nielsen
📍 Aguascalientes