Paymentology , we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at general scale.
Customer Support Engineer
to join our growing support function and play a key role in maintaining platform stability and delivering high-quality customer experiences. If you're curious, analytical, and motivated to understand systems beyond surface-level procedures, this is your opportunity to grow into an advanced technical support role within a global fintech environment.
Problem Investigation & Resolution Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
Escalate effectively with structured analysis and supporting data
Support senior engineers during high-severity incidents through investigation and diagnostics
What it takes to succeed: Working knowledge of SQL and PostgreSQL,



Linux and command line environments, APIs and tools such as Postman, AWS, logging tools such as DataDog, and modern AI tools
Strong written and spoken English with the ability to communicate clearly to both technical and non-technical audiences
2–4 years of experience in technical support, application support, NOC, or similar roles
Experience working in a shift-based or 24/7 support environment preferred
This role operates within a follow-the-sun support model, including weekend daytime shifts.
Experience with monitoring tools such as Datadog, ELK, or similar platforms
Bachelor's degree in a relevant field such as Computer Science, Information Technology, Engineering, or similar
You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions,

📌 SQL Support Engineer (San Pedro Garza García)
🏢 Paymentology
📍 San Pedro Garza García