Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month. As a company, we are a remote-first team of builders and dreamers creating a future where work feels more meaningful and connected. Orum Support exists to be the eyes and ears of Engineering, Product, and Design (EPD) teams. We are the first - and often only team - with daily, unfiltered visibility into how customers experience our platform in the real world. Our mandate is to deliver swift, effortless support experiences to customers during every interaction, while translating real-world visibility into clear, precise intelligence that EPD can act on.




We ensure speed on the customer side and data precision on the escalation side are tightly executed for every single ticket. • Every Ticket is a Data Point
We treat every interaction as an intelligence opportunity, leaving an accurate trail of notes that directly builds subsequent Jira quality. • We represent Orum to our customers, shaping how they feel about the product through communication that is consistent, warm, direct, and accountable.
Role Summary The Technical Support Representative owns the front-line customer experience from ticket creation all the way to resolution. This role serves as the primary author of the customer relationship and the vital first filter in the product intelligence chain.
Respond to all incoming tickets within internal SLA to ensure immediate customer acknowledgment.
Work and resolve the majority of inbound customer queries independently using available resources, including AI tools, Troubleshooting Guides, Notion, and the Knowledge Base.
Execute rigorous data capture

📌 Senior Technical Support Analyst (Guadalajara)
🏢 Orum
📍 Guadalajara