Job Summary: This role supports day-to-day business process operations by handling standard application support tickets and routine configuration issues in Oracle E-Business Suite (EBS), with a focus on the Accounts Receivable (AR) module. The role ensures accurate functional updates, smooth transaction processing, and timely coordination with business users and technical teams.
What You Will Do:
- Work on standard support tickets logged by business users; analyze issues, provide resolutions, and document outcomes.
- Handle routine Oracle EBS functional configuration issues where the steps are established and repeatable.
- Perform functional updates related to AR processes and associated master/transactional data (as per defined access and SOPs).
- Support operational updates such as maintaining inventory-related functional records and required system updates (e.g., FS updates as per process).
- Coordinate with technical teams for defects, enhancements, or complex issues that require code changes or deeper investigation.
- Ensure tickets are updated with clear notes, evidence,



and closure details; follow SLA and escalation guidelines.
- Participate in process reviews and contribute to continuous improvement by suggesting simplifications or control points.

Education requirement:
Bachelor's degree in MIS or Computer Information or equivalent degree. Advanced English proficiency for cross-site and general collaboration.
What skills you will have:
- Oracle E-Business Suite (EBS) functional experience.
- Strong functional knowledge of Oracle Accounts Receivable (AR) (must have).
- Experience working in an application support model (ticket handling, SLA tracking, documentation).
- Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation concepts).
- Good communication skills for user interaction, status updates, and cross-team coordination.
- Ability to follow standard operating procedures (SOPs)

📌 Business Process Analyst (Monterrey)
🏢 Cat
📍 Monterrey