Description Join a New Project with One of the Largest Insurance Groups in the World On-site |
Full-time (Full Availability)
About the Opportunity We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. What You'll Do Handle customer inquiries about insurance policies and coverage Resolve moderately complex issues with empathy and professionalism Explain policy details and make decisions within defined guidelines Document interactions and escalate unresolved cases when needed Collaborate closely with Claims, Underwriting, and Policy Support teams Identify trends and suggest process improvements Stay up to date on compliance, legal requirements, and product updates
Requirements What We're Looking For High School Diploma or equivalent (required)



Fluent English 1–3 years of customer service experience Call Center experience highly desirable Availability to work on-site It is a plus: Competitive salary and annual performance-based bonus Grocery & Restaurant Vouchers Individual Major Medical Insurance Individual life Insurance Career development and continuous training A collaborative, inclusive culture within a globally respected organization
Personal Data Processing:
The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies. •
Legal Authorization to Work:
Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire.

📌 Customer Experience Agent (Guanajuato)
🏢 Capgemini
📍 Guanajuato