GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Servicing Operations Specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements. This role serves as a first line of defense for servicing quality and compliance,
with primary responsibility for subservicer monitoring, reconciliation integrity, and audit execution/support Essential Job Duties and Responsibilities:
Subservicer Oversight & Operational Monitoring
Monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance
escalate issues with supporting data
Audit Management & Execution
Lead servicing support for investor and state audits
Perform payment tracing and transaction validation to support audit requests
Reconciliation & Exception Resolution
Identify and investigate reconciliation discrepancies across servicing systems and financial records
Exception Management & Dispute Resolution
Review audit findings, servicing exceptions, and identified defects
Draft and support disputes of findings where appropriate
Provide data-backed explanations and supporting documentation
Quality Control & Compliance Monitoring
Ensure a
📌 Operations Services Specialist (Xico)
🏢 GoodLeap
📍 Xico