DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. We've been doing this since 2019 and we'd like to think we're pretty good at it. Remote, Guadalajara Mexico
RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED n
Unlimited PTO 11 Paid Holidays Annual Week off For the Holidays $150/ month USD stipend towards health insurance
Revenue Management, Product Adoption, Customer Advocacy Revenue Management Meet and exceed net churn, renewal revenue,



and upsell revenue goals Identify and close opportunities for expansion within your Book of Business Manage cancellation requests within the SLA guidelines Product Adoption Meet and exceed product adoption goals Drive product/feature adoption with solution-based consultations with customers Identify and resolve at-risk adoption indicators within SLA Report product feedback to product team Expert in product knowledge on features and function to achieve customer outcomes Customer Advocacy Maintain strict adherence to customer follow-up SLAs - We never want a customer to ask for an update. Minimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management role Proven ability to manage a large book of business -
Success in a high-growth environment and adaptable to change Can make a challenge into an opportunity Ability to ensure client satisfaction, balance customer expectations, and negotiate successful resolutions Experience collaborating with various internal

📌 Customer Success Manager (Guadalajara)
🏢 DearDoc
📍 Guadalajara