Join Our General Consulting Network and Expand Your Horizons
At Global Network, we are more than just a team; We specialize in providing top-tier consulting expertise across various industries and functional areas.
Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
It's not just about meeting expectations; it's about exceeding them and making a significant impact.
Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. The Strategy & Consulting - Global Network - SONG practice is aligned to Accenture Song and works with clients across their marketing, commerce/sales and services functions. These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement,



customer satisfaction and impacting front end business metrics in a positive manner.
Participate in Cloud Contact Center implementation/optimization projects.
May interact with peers and/or management levels at a client and/or within Accenture.
Bachelor's Degree completed
~ MBA from a tier 1 institute is highly desirable.
~ English Advanced
~+5 years experience for Consultant or +10 years of experience for Manager in designing, architecting and delivering in Google Platform for Cloud Contact Center.
~ Experience in designing and implementing AI chatbot/ Virtual assistant and defining a comprehensive digital roadmap to integrate with cloud contact center platforms.
~ Experience in Conduct contact center capability assessment, create benchmark across contact standard standards KPIs, design the contact center of the future, craft solution blueprint, and articulate business case for transforming to a cloud b

📌 Cloud Contact Center (Ciudad de México)
🏢 Accenture
📍 Ciudad de México