Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization.
As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes.
Accelerate customers' time‐to‐value by driving adoption and operational excellence for Zendesk AI solutions,



ensuring customers realize measurable business impact from initial deployment through scale. Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Run projects end‐to‐end with clear scope, timelines, and stakeholder alignment to deliver reliably.
Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals.
Change Management & Training: Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
Cross‐Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap a

📌 AI Services Consultant II (Ciudad de México)
🏢 Zendesk, De Cv (Mexico
📍 Ciudad de México