Technical Support (Cuautitlán Izcalli)

Technical Support (Cuautitlán Izcalli)

21 sep
|
Varicent
|
Cuautitlán Izcalli

21 sep

Varicent

Cuautitlán Izcalli

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of integral industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. The aim of our R&D; Operations team is to ensure the smooth and efficient functioning of all operational, project, and cross-functional activities that support our product and engineering organization. This involves coordinating procurement, managing vendor relationships, tracking critical metrics, and driving compliance and governance programs.



We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently — from daily cloud cost controls to weekly health metrics. THE TEAM Our R&D; Operations team is looking for a talented Engineering Operations Specialist who will work closely with Development, QA, Support, Product, Finance, Legal, and external vendors. You will serve as a key connector across disciplines — gathering information, coordinating programs, tracking budgets, and ensuring nothing falls through the cracks. Cloud Cost Controls – Perform regular monitoring of R&D; cloud spend; track the cost impact of new and ongoing projects; produce weekly cloud spend health reports.
Escalations Management – Intake escalations coming from Support, Sales, Services, andother internal teams; update and manage JIRA tickets escalated to the R&D; team.
Translation Coordination – Coordinate regular

📌 Technical Support (Cuautitlán Izcalli)
🏢 Varicent
📍 Cuautitlán Izcalli

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