Description Medical Customer Service Representative (Bilingual English/Spanish) – Remote
Full-Time, Remote Working Hours:
Fluent English & Spanish (Written + Verbal) About the Role
We're hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support. Phone support
Chat support
Billing and insurance inquiries This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow.
Patient Support & Communication
Chat
Medical services
Billing questions
Deliver compassionate, patient-first customer service in every interaction
Maintain professionalism, empathy, and responsiveness throughout the patient journey Appointment Scheduling & Service Coordination
Coordinate with internal healthcare and support teams
Escalate complex patient concerns appropriately while maintaining trust and clarity CRM Documentation & Compliance
Maintain accurate patient interaction records within the CRM
Follow HIPAA, confidentiality,



and healthcare data security standards
Protect patient information and maintain privacy at all times Customer Service & Issue Resolution
Troubleshoot service-related or platform-related issues
Support positive patient experiences across all communication channels
Adapt quickly to changing workflows, tools, and operational updates Team Collaboration & Operational Support
Participate in onboarding, training, and ongoing development sessions
Contribute to process improvements and support team collaboration
Minimum 1 year of customer service experience
Healthcare, medical support, or patient services experience preferred Language
Fluent English and Spanish communication skills (written and verbal) Technical Skills
CRM systems
Slack
Zoom
Associate's or Bachelor's degree preferred
Reliable remote work setup and stable internet connection
Medical billing support
Experience supporting patients through

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