Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life.
Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role We are looking for a Collections Technical Analyst to drive data accuracy, system integrations, and process automation within our Collections tech stack. This role will be responsible for managing data ingestion into Customer.io, handling agent assignment logic and workflow maintenance, owning and maintaining 15+ performance dashboards, and enabling deeper segment analysis and experimentation. The adecuado candidate will also support connectivity with external data sources (EDC), and will be comfortable launching and iterating on collections tools designed to improve portfolio recovery. This position is critical in translating data into actionable insights that drive collections efficiency and recovery outcomes. Our primary tools include Hex, SQL, and Python.



Key responsibilities Data Ingestion & Customer.Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
Ensure data quality and consistency across ingestion flows using SQL and Python.
Monitor pipeline health and proactively resolve data discrepancies or failures.
Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.
Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
Partner with collections operations to align assignment logic with business priorities and capacity planning.
Build, maintain, and optimize 15+ collections performance dashboards in Hex using SQL.
Ensure data accuracy and reliability across all dashboards by implementing validation checks and data quality processes.
Deliver insights that help

📌 Required Business Analyst (Playa del Carmen)
🏢 Payjoy
📍 Playa del Carmen