Sales Operations & GoHighLevel Specialist
CRM Ownership, Order Coordination & Customer Success | Architectural & Building Materials
Schedule: 9:00 AM–6:00 PM EST, Monday–Friday
We're looking for an exceptional CRM & Sales Operations Specialist to join our client's team. This is a high-ownership role built around three core responsibilities: acting as the primary owner of the CRM (GoHighLevel), coordinating every order from close to delivery and installation, and supporting outreach campaigns focused on customer service and customer success.
Our client is a Miami-based supplier of patented decorative plaster and resin-bound stone systems, a modern alternative to traditional plaster and tile. Their proprietary anti-crack memory resin technology, launched in 2018, delivers a high-end finish for both new construction and no-demolition remodels. With operations centered in Miami and New York, they serve a nationwide base of residential and commercial clients, retail partners, and installers in a segment of the architectural surfaces industry projected to grow 8 to 14% annually.




To be considered for this role you must submit your resume in English
CRM Ownership
Run regular audits using AI tools to confirm that every lead, tag, and pipeline stage in the CRM is accurate and up to date.
Assign incoming leads to the appropriate sales rep and confirm the handoff was completed.
Flag and resolve CRM data issues before they affect the sales team.
Once a sales rep closes a deal or a client places an order on the website, take ownership of coordinating fulfillment from end to end.
Communicate with the warehouse team and the sales rep to manage all logistics related to the order.
Follow up with whoever is needed (warehouse, sales rep, client, installer) so the order moves forward smoothly.
Coordinate with installers to ensure installations run efficiently through the day of the project.
Create follow-up tasks for the sales rep so they can continue checking in with the client after t

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