Eaton’s Corporate Sector division is currently seeking a Customer Service Supervisor.
What you’ll do:
Job Summary: Provide direction and manage day to day functions of the EatonCare Service Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations.
Job Responsibilities:
- Lead and provide direction to multiple divisions of the Electrical Sector
- Lead day to day activities within the EatonCare Service Center team of Order Entry Specialists, Order Management, Call Center, Analyst, Master Data and Technical Support
- Drivethe team to have quality interactions with customers and US counterparts to drive long term business growth
- Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team
- Develop effective relationship with EatonCare US support teams
- Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth
- Develop,



and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers
- Training employees and coordinating training for employees on the essential functions of the position
- Communicate with the customers as necessary and support escalations
- Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications:
Education level required:
- Bachelor’s Degree in business or engineering from an accredited institution required.

Years and area of experience required:
- Minimum 3 years manager of people experience
- Minimum 5 years customer support or interaction experience

Technical knowledge:
- Experience with SAP and/or Vista
- Experience with Microsoft Office and Salesforce #LI-MB2
- Strong customer service ethos with a track record of pr

📌 Customer Service Supervisor (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro