The Computer Technician Instructor & Student Service Desk Coordinator serves as a central office subject matter expert and technical mentor, bridging the gap between classroom instruction and professional IT operations. The primary mission of this role is to oversee student learning in the Computer Technician Program while managing the campus-level help desk. By providing advanced technical support and mentorship, this role strengthens frontline service delivery, coordinates student career readiness initiatives, and ensures high levels of customer satisfaction for campus technology users.
The Computer Technician Instructor & Student Service Desk Coordinator serves as a central office subject matter expert and technical mentor, bridging the gap between classroom instruction and professional IT operations. The primary mission of this role is to oversee student learning in the Computer Technician Program while managing the campus-level help desk. By providing advanced technical support and mentorship, this role strengthens frontline service delivery,



coordinates student career readiness initiatives, and ensures high levels of customer satisfaction for campus technology users.
Education/Certification:
Have met formal academic assessment, associate's degree, or two years of study (minimum 48 college hours) (Required).
Valid Texas teaching certificate or eligible for alternative certification or local teaching permit.
At least two years of successful experience in customer service or help desk environments
Spanish-English bilingual proficiency to support service delivery to Spanish-speaking users; Teaching Experience; Ability to provide instruction for CompTIA A+ curriculum and hardware/software troubleshooting.
Proficiency with IT Service Management (ITSM) platforms and service desk frameworks.
Advanced knowledge of computer hardware, software, and peripherals (Windows, macOS, iOS, ChromeOS).
Knowledge of SaaS platforms, including Microsoft Office 365 and Google Workspac

📌 IT Technician Instructor (Estado de México)
🏢 Arlington Independent School District
📍 Estado de México