The Director of Loss Prevention is responsible for the daily operations of the Loss Prevention Department, directing and overseeing the day-to-day functions that protect hotel guests, associates, and property. This role monitors and drives compliance with all Omni Hotels & Resorts Life Safety Programs, training, and SOP directives, working closely with the Executive Committee to uphold the highest standards of safety and security from the resort's pre-opening phase onward.
Essential Functions
- Monitor and drive appropriate compliance levels of all Omni Hotels & Resorts' Life Safety Programs, training, and SOP directives.
- Plan, evaluate, organize, recruit, train, and direct the activities of the Loss Prevention Agents, Supervisor, and Manager.
- Review all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
- Report all observed hotel property deficiencies and safety hazards.
- Ensure thorough and complete investigation of all incidents incurred by guests and associates (e.g., losses, thefts, accidents).




- Maintain surveillance procedures throughout the property.
- Ensure that all phases of the key control program are maintained, and that any discrepancies noted are thoroughly investigated and reported to the Director of Rooms.
- Monitor all traffic in the lobby, restaurant, restrooms, parking area, bars, and back-of-house areas.
- Ensure that all hotel service levels are maintained, providing assistance when necessary.
- Act as the hotel representative when resolving guest problems and concerns, ensuring that all details of guest situations are documented and communicated to appropriate department personnel.
- Administer corrective action with associates when necessary.
- Ensure follow-up communication and appropriate documentation with the necessary departments so that hotel property deficiencies and safety hazards are resolved.
- Ensure that all security equipment (uniforms, push-to-talk radios, cameras) is kept in good working

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