21 sep
|
Pyramid Consulting
|
México
21 sep
Pyramid Consulting
México
About the Role
Provide full customer support regarding any concern or request
Probing to understand the root cause of the dissatisfaction to provide a tailored solution
Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
Converting detractors into promoters
✅ Requirements
Advanced English Skills/B2+
High School Diploma
1 year of call center experience
Computer & Typing Skills
⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.
📌 Customer Care Executive I (México)
🏢 Pyramid Consulting
📍 México