We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview Remote Integral - Non U.Ready to grow beyond traditional customer support?
Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You'll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding,



and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Interview with Head of Worker Support
Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.

📌 Customer Experience Representative Web Services (Pachuca de Soto)
🏢 Clipboard+
📍 Pachuca de Soto