Yonder Media Mobile is a global startup creating innovative mobile apps that blend entertainment and connectivity. Our flagship app, Global YO,is an eSIM mobile network+, providing affordable, reliable connectivity in over 200 destinations worldwide. Our mission is to keep people connected 24/7/365, even in areas with low bandwidth, empowering travelers with the freedom to stay online anytime, anywhere. By harnessing cutting-edge technology and a robust network, General YO is revolutionizing global travel with seamless connectivity options for everyone.
With a global team spread across United States, Mexico, Ukraine, Belarus, Poland, and Spain we foster a collaborative culture that values growth, self-advocacy, and meaningful contributions.
The Customer Support Specialist plays a crucial role in fostering strong customer relationships, driving customer retention, and enhancing loyalty. Your primary focus is on ensuring utmost satisfaction with our Global YO products and services by offering exceptional customer service support and swiftly addressing any concerns that may arise.



As the primary point of contact for our valued customers, you'll connect them with specialized teams to cater to their specific needs and requests, further enhancing their experience with our company.
Handle initial inquiries via tickets, live chat or email from customers.
Troubleshoot and manage basic service issues.
Provide assistance regarding the company's products or services.
Qualities we are looking for:
Good written communication, WPM (words per minute) of at least 40 (validated with test).
Native English level (excellent oral and written proficiency).
Ability to learn new software and services.
At least 1 year of experience with customer service (preferably via chat and in tech industry). Familiar with Zendesk. Top-notch products disrupting the world of traditional media-services industry
Work with a brilliant software team with a high level of collaboration and desire to achieve goal

📌 Customer Service Assistant (México)
🏢 Yonder Media Mobile
📍 México