Join Our Team as a Service Manager at RateHawk Are you passionate about travel and tech? Do you speak English and Spanish fluently? We're looking for a Service Manager to take care of our top B2B partners in Spain. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we'd love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. What You'll Do: Support Our Top Clients:
Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. Keep an Eye on Things:
Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. Stay in Touch:
Send regular updates to clients and check in to make sure they're happy with how things are going. Track Performance:
Use tools like Tableau and SQL to monitor service metrics and prepare reports. Be Their Voice:
Join client meetings, listen to their needs,



and make sure their voice is heard internally. Work as a Team:
Collaborate with ops, support, and tech teams to make service even better.
What We're Looking For: Language Skills:
Advanced level of English and Spanish – you'll need to speak and write fluently. Ability to work with tools:
Comfortable with data and tools like CRM systems and dashboards. Quick Learner:
Ability to grasp new information quickly and focus on results. Multi-Tasker:
Capable of juggling multiple tasks and handling stress with ease. Empathetic:
A strong sense of empathy is essential. Travel Industry Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage Experience in account or service management (B2B is a plus) What We Offer: Remote Work:
Work from the comfort of your home Salary:
base payment + monthly bonus. Dynamic Team:
Be part of a young and energetic group of specialists. Growth Opportu

📌 Service Manager (Iztapalapa)
🏢 RateHawk
📍 Iztapalapa