The Team: We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.
We are currently looking for a Customer Support Specialist to join our growing Customer Success team This role requires a person who loves to help and support people. You have a keen interest in troubleshooting and supporting our customers in solving a variety of issues, ranging from the simplest to the most complex technical issues. You are also eager to work with the rest of the Customer Success team to improve all aspects of the customer experience, making Push truly customer-centric.
Manage the amount of 400 tickets monthly,



efficiently addressing both inbound and outbound inquiries across various support channels which include phone, email, and chat while ensuring availability for client assistance for up to 7.5 hours during our hours of operation; Confidently address inquiries, offering insightful advice, and proactively tackle customers' challenges pertaining to all of Push's products and partner services; Collaborate effectively with internal stakeholders, including Sales, Customer Success Managers (CSMs), Account Management, Onboarding, Developers and the Payments team, to troubleshoot technical product issues. Ensure swift resolution by coordinating with the relevant teams, fostering seamless communication and alignment across departments; Contribute and update our knowledge bases, meticulously ensuring the quality of resources for customers' self-service needs; Consistently achieve departmental productivity, efficiency, and quality benchmarks while spearheading initiatives aimed at elevating the over

📌 Customer service representative needed ASAP (Ciudad de México)
🏢 Push Operations
📍 Ciudad de México