At MezTal, customer relationships go beyond support.
We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive, performance-driven Customer Success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.
This position combines a base salary with a meaningful performance-based incentive structure. A key part of the role is achieving measurable customer retention, engagement, and growth goals, with quarterly bonus opportunities tied directly to these results. The adecuado candidate is motivated by this type of compensation model and comfortable being accountable for defined performance targets.

This is not a reactive support position. Success in this role means not only building strong customer relationships, but also turning those relationships into measurable business outcomes through retention, increased engagement, adoption, and account growth.
We move fast, adapt constantly, and build while doing. The ideal person enjoys ownership, human connection,



and the opportunity to help shape and improve how things are done as the company grows.

What You Will Do
Build Meaningful Customer Relationships
- Become a trusted partner throughout the customer journey.
- Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
- Build long-term relationships focused on trust, engagement, and customer success.
- Advocate for customer needs internally.
- Create memorable customer experiences that drive loyalty and long-term partnerships.
- Maintain regular and meaningful communication with your assigned customer portfolio.

Drive Customer Success and Retention
- Monitor customer health, engagement trends, platform usage, and adoption metrics.
- Identify churn risks proactively and develop strategies to improve retention.
- Help customers maximize the value and outcomes they receive from the platform.
- Manage escalations and d

📌 CHIP - Customer Happiness Impact Partner (Visa Needed) - Hybrid Guadalajara MX (Jalisco)
🏢 Meztal
📍 Jalisco