Company Qualcomm Intl Inc., Mexico Branch Office
Job Area Information Technology Group, Information Technology Group > IT Engineering
General Summary
Job Summary
We are seeking a mid‑level Microsoft 365 Messaging & Collaboration Operations IT Engineer to provide operational support for enterprise Microsoft 365 services, including SharePoint, OneDrive, Teams, Exchange, Proofpoint, Power Platform and other M365 collaboration services.
This role supports day‑to‑day operations, advanced troubleshooting, and incident resolution for messaging services, ensuring reliability, security, and a positive end‑user experience. The engineer will partner closely with Tier 1 IT ServiceDesk, Identity and Access Management teams as well as Tier 3 engineers, IT Security, and external vendors.
Key Responsibilities
M365 Services Support
- Provide Operational support for Microsoft 365 services.
- Troubleshoot complex issues including SharePoint/OneDrive permissions, Teams call/channel support, mail flow, delivery failures, mailbox access, calendar issues, and client connectivity.




- Support Proofpoint for email security operations, including spam/phish analysis, message tracing, policy exceptions, and user‑reported threats.

Incident & Operational Support
- Resolve escalated incidents from Tier 1 within defined SLAs.
- Perform root cause analysis for recurring messaging issues and contribute to problem management efforts.
- Monitor service health dashboards and respond to alerts and service degradation events.
- Participate in change implementation and operational maintenance activities.

Power BI & Data Analytics
- Data modeling, analytics, and Power BI to design, build, and support enterprise‑grade solutions
- Integrate data from Microsoft 365 (SharePoint, OneDrive, Teams) and enterprise data sources (e.g., SQL, Azure data services).
- Strong Power BI and data skills with hands‑on experience across Microsoft 365 integrations, enabling data‑driven decision‑making and process optimization

📌 Microsoft 365 Messaging (México)
🏢 Qualcomm
📍 México