Job Description The Associate Solutions Architect supports the CX ARR business by providing scalable, high-quality technical partnership across multiple account executives, customer segments, and sales opportunities. The role helps customers understand how our CX platform, AI capabilities, and integrations can address business outcomes, while ensuring proposed solutions are credible, secure, and practical to implement. This is a customer-facing, associate-level role for someone who combines strong communication and business curiosity with hands-on technical fluency. The role follows the standard recruiting and leveling process and is intended to create consistent coverage, faster response times, and repeatable solution practices across the CX ARR motion.
Key responsibilities
- Partner with account executives and sales teams on discovery, qualification, solution strategy, and opportunity progression.
- Support multiple opportunities through a pooled coverage model, prioritizing work based on customer impact, deal stage, complexity, and business urgency.




- Translate customer goals and operational challenges into clear solution concepts, use cases, value hypotheses, and recommended next steps.
- Deliver or support technical discovery sessions, product demonstrations, workshops, solution overviews, and proof-of-concept activities.
- Explain CX, automation, and AI capabilities in practical business terms, including appropriate use cases, limitations, risks, and adoption considerations.
- Create lightweight solution artifacts such as diagrams, capability maps, integration overviews, demo plans, discovery notes, and technical responses.
- Coordinate with product, engineering, security, services, customer success, and other internal teams to validate feasibility and implementation considerations.
- Capture reusable patterns, objections, FAQs, and lessons learned to improve pooled SA enablement and team consistency.

AI knowledge and application expectations
Experience using

📌 Associate Solutions Architect (Ciudad de México)
🏢 Zendesk, De Cv (Mexico
📍 Ciudad de México