21 sep
|
Pyramid Consulting
|
Nuevo León
21 sep
Pyramid Consulting
Nuevo León
About the Role
Provide full customer support regarding any concern or request
Probing to understand the root cause of the dissatisfaction to provide a tailored solution
Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
Converting detractors into promoters
Requirements
Advanced English Skills/B2+
High School Diploma
1 year of call center experience
Computer & Typing Skills
⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.
📌 Customer Care Executive (Nuevo León)
🏢 Pyramid Consulting
📍 Nuevo León