The Direct Ship Coordinator is responsible for managing the flow of Customer Order to Purchase Order including management from entry to delivery. This role is responsible for working throughout the Customer Service and Commercial organizations to assure that orders are fulfilled, and order disruptions are communicated in a timely manner. The Direct Ship Coordinator will assure that all the processes are completed to assure that invoicing can be completed upon delivery of goods to the Customer.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Order Processing - receiving and reviewing Direct Ship orders that are available in the direct POs workspace in D365 for an assigned set of Principles
- Manage purchase orders to reflect correct data and send to appropriate Principle contact for placement
- Review order acknowledgements sent back from our Principles and communicate confirmed delivery date information to our CSR’s and TSR’s who will communicate with our customers directly
- Expedite receiving of goods where urgency exists




- Work collaboratively with the Direct Ship team to manage workload
- Communicate with and build a team relationship with our Principles, Sales Team, PDM’s, and Customer Service Reps
- Management of order acknowledgements and follow up when not received in a timely manner
- Request invoices, COAs and tracking information after order is scheduled to ship. Utilize all reporting tools provided to stay organized with daily tasks.
- Create the batch (lot number) in D365 and upload the COA to the ERP (D365)
- Properly update orders to start billing process with receipt of tracking number, quantity and cost confirmation or invoice, making sure to have details on cost, quantity and ship date accuracy
- Follow process for coding invoices to assure that accounting can properly invoice.
- Trouble shoot when any customer issues are communicated with the empowerment to decide upon a resolution to the problem and f

📌 Direct Ship Coordinator (Nuevo León)
🏢 Azelis
📍 Nuevo León