Responsible of setting up and maintaining computer
networks within an organization. Offer support to users (internal
users, customers, and suppliers) and troubleshoot any problems that
arise within and SLA framework. Ensure the integrity of high
availability of network infrastructure (computer, voice, firewall)
to provide maximum performance for users, partnering with its peers
in North America. Train new hires on the use of their technology
work tools, along with the preparation, assignation and recovery of
the IT assets from the employees for the company. To provide
technical support to users in an efficient and accurate manner
assuring user value is maintained to the standards set in the
company. Identify and propose technological improvements to user
devices and office IT equipment. Principal Duties and
Responsibilities Configure and install Element domain image to
computer and mobile equipment and peripherals under Element
standards and processes Provide onsite and remote support to all
Mexico offices users for computer and utility software related




issues Ensure proper recording, documentation, and closure of
onboarding and offboarding processes with employees of their IT
assets assigned/decommissioned Tracking, routing, and redirecting
problems to the internal IT teams (local or abroad) to correct
issues and fulfill IT request Configure and install personal
computing software and peripherals, help in the installation and
configuration of servers, routers, switches and other network or
telecom devices Monitor network performance and integrity,
troubleshooting network problems and outages. Give Support to Site
assets and ensuring high availability Collaborating with the L1,
L1.5 and L3 support teams from DSS, Telecom, Network, Servers, Data
and Applications teams Responsible for the IT equipment and spare
parts inventory in Mexico. Safeguarding, usage, warranties, and
recovery of the equipment for use by the Element employees Onboard
and offboard Element employe

📌 Information & Service Desk Specialist (Ciudad de México)
🏢 CRH Talento de IT
📍 Ciudad de México