Paperwork Collections Assistant

Reports To: Manager � AR Analyst

Location: Monterrey, MX

Environment: Hybrid

Work Schedule:

This position is full-time and hybrid Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you�re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:





As a Paperwork Collections Assistant working within Redwood Multimodal (one of our entities), you will work closely with internal teams, Redwood carrier partners, and vendors to ensure proper documentation is collected for proper invoice processing.

How You Make a Difference Everyday:
- Learn the terminology and functions of Redwood�s LoadRunner software
- Assist with the retrieval of missing paperwork to facilitate Redwood�s billing process.
- Communicate with Redwood�s carrier partners daily to help identify shipments with missing paperwork and attempt to collect the required documents
- Analyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loads.
- Ensure proper documents are uploaded categorically by utilizing 3rd party applications by Redwood�s paperwork processing partner
- Escalate difficult retrievals to carrier and/or customer leadership as needed
- Report discrepancies or

📌 Paperwork Collections Specialist (Monterrey)
🏢 Redwood Logistics
📍 Monterrey