Description
The Customer Service Agent must:
- Create quotes based on customer requirements and commercial agreements between ASP and the customer’s company.
- Enter and process all incoming orders, including SFDC, EDI, web portal, emails, and phone calls.
- Enter and process returns and the corresponding credit notes.
- Respond to all customer inquiries in a timely and accurate manner.
- Provide, within established timelines, appropriate solutions and/or alternatives to resolve customer complaints.
- Maintain customer records updated with accurate account information.
- Demonstrate knowledge of products, services, and internal procedures to effectively guide customers toward a solution.
- Maintain a high level of commitment to delivering an exceptional customer experience.
- Coordinate activities and processes between ASP and service providers, including internal and external partners.
- Coordinate order management activities between the Customer Service team and internal departments (e.g., Planning, Logistics, Marketing, and Sales).




- Identify deviations in operational processes, propose countermeasures, and resolve complex issues proactively.
- Develop reports and perform trend analysis on key performance indicators (KPIs) related to order management.
- Identify opportunities for improvement in operational processes, propose enhancements, and support the design and implementation of optimized processes.
- Be responsible for communicating business issues or opportunities to the next level of management.

Years of Related Experience:
- More than 5 years of experience in a customer service position.
- Minimum of 2 years of experience in a Sales or Marketing support position

Minimum of 2 years as regional LATAM Customer Service

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)
- Extensive knowledge of cus

📌 LATAM Customer Service Specialist (Ciudad de México)
🏢 Fortive
📍 Ciudad de México