Our adecuado candidate has:
- Demonstrated ability to build trusted customer relationships, understand business goals, and translate them into clear success plans and actions.
- A data-driven, operationally disciplined mindset capable of interpreting dashboards, tracking KPIs, and driving consistent execution.
- Strong communication and cross-functional collaboration skills, with the ability to engage operational and executive customer stakeholders and partner effectively with Sales, Enablement, and Support.
- Strong organization and prioritization skills, with the ability to manage multiple accounts, deadlines, risks, documentation, follow-up, and playbook execution in a fast-paced environment.
- Customer-first orientation, with a commitment to retention, value delivery, and creating a predictable, high-quality customer experience.
- Fluency in both written and spoken Spanish is a must.

Nice to Haves:
- 2–4 years of Customer Success or Account Management experience.
- Experience in SaaS, IoT, logistics, or supply chain environments.




- Experience managing the customer lifecycle from onboarding and trials through adoption, QBRs, success planning, and renewals.
- Experience identifying workflow improvements or using automation to manage accounts efficiently.
- Strength in running forecasting, churn reviews, and health-check cadences.

What you’ll be doing:
- Follow standardized playbooks for onboarding, trials, adoption, and renewals across assigned accounts.
- Lead regular customer check-ins, account reviews, and QBRs to monitor progress, drive adoption, align on priorities, and agree on next steps.
- Manage a portfolio of SMB and Mid-Market accounts, maintaining accurate documentation and success plans aligned to each customer’s goals, use cases, and measurable outcomes.
- Manage structured, timely trials with clear success criteria, milestone tracking, and documented outcomes.
- Use dashboards, health signals, order activity, and product usage to identify onboarding,

📌 LATAM Customer Success Manager (Ciudad de México)
🏢 Tive
📍 Ciudad de México