Job Description

Who Will You Be Working With?
As a member of the Information Technology team based in Apodaca, Nuevo León, you will play a key role in supporting manufacturing operations, business users, and local technology solutions. You will work closely with site leadership, production teams, business stakeholders, and global IT support teams to ensure the reliable operation of IT systems, applications, and end-user technologies.

The Service Desk Analyst is responsible for delivering first- and second-level technical support, resolving incidents, troubleshooting hardware, software, network, and application-related issues, and ensuring minimal disruption to business operations. This role requires strong technical expertise, customer service skills, and the ability to collaborate effectively with global teams to identify and resolve complex technical challenges.

What Do We Want to Know About You?
- Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering, or a related field.
- Minimum 5 years of experience in IT technical support,



Service Desk operations, End-User Computing, or Manufacturing IT environments.
- Experience supporting shopfloor and production line technologies within a manufacturing environment.
- Hands-on experience supporting Windows-based environments, PCs, printers, mobile devices, and peripheral equipment.
- Experience providing local application support, troubleshooting business applications, and coordinating issue resolution with integral support teams.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to prioritize multiple activities in a fast-paced operational environment.
- Customer-focused mindset with excellent interpersonal skills.
- Strong verbal and written English communication skills, with the ability to effectively interact with local and global stakeholders.
- Experience with IT Service Management processes (Incident, Problem, Change, and Asset Management) is prefer

📌 Service Desk Analyst (Ciudad Apodaca)
🏢 Wabtec
📍 Ciudad Apodaca