AMS Delivery Lead Mexico City
Responsible for leading the delivery, governance, and continuous improvement of enterprise application support and managed services engagements. Oversees service operations, stakeholder management, transition activities, risk management, and service quality initiatives to ensure operational stability, business continuity, and alignment with organizational objectives.
Acts as the primary liaison between business stakeholders, delivery teams, functional experts, and technical teams, driving service excellence, operational efficiency, and adherence to service-level commitments.

Description of the Project
The project involves the management, support, governance, and continuous improvement of enterprise applications and business systems within a managed services environment. Activities include operational oversight, service management, process optimization, transition planning, stakeholder coordination, incident and problem management, operational analytics, and modernization initiatives designed to enhance service quality and operational effectiveness.





Tasks and Activities
- Lead application management and managed services delivery activities to ensure operational stability and service excellence.
- Govern service delivery processes and ensure compliance with organizational policies, quality standards, and contractual commitments.
- Monitor service performance against agreed service levels and key performance indicators.
- Manage stakeholder communications and maintain effective relationships with business and technology teams.
- Coordinate incident, problem, and change management activities following IT service management best practices.
- Analyze operational metrics, service trends, backlog reports, and support data to identify risks, improvement opportunities, and recurring issues.
- Facilitate root cause analysis activities and oversee implementation of corrective and preventive actions.
- Lead transition and knowledge transfer activi

📌 Group Project Manager (Ciudad de México)
🏢 Infosys
📍 Ciudad de México