Job description
Important IT company At the Latin American level, growth requires:
Incident/Change Governance & Control (ICGC) Engineer

Incident, Change Governance & Control (ICGC) team provides governance and oversight of Incident Management, Change Management, Operational Resilience, controls, reporting, and governance tooling supporting Firmwide engineering organizations. In addition, the team partners closely with Risk, Compliance, Internal Audit, and Regulatory stakeholders to improve operational resilience, strengthen technology controls, enhance governance effectiveness, and drive continuous improvement across technology operations.

Key Responsibilities
- Incident Governance & Operational Resilience

o Support governance and oversight of the Incident Management lifecycle.
o Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting.
o Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities.
o Partner with cross functional Engineering and SRE (Site Reliability Engineering)



teams to strengthen operational resilience and incident management practices.
o Promote adherence to Incident & Problem Management policy, standards, procedures, and training supporting Incident Management best practices.
- Change Governance & Oversight

o Support governance and oversight of SDLC & Change Management processes, controls, standards, and procedures.
o Coordinate Change Advisory Board (CAB) governance activities and change reviews.
o Perform change risk assessments, governance reviews, audits, and quality assurance activities.
o Support change freeze planning, exception management, and readiness reviews.
o Promote adherence to Change Management policy, standards, procedures, and training supporting Incident Management best practices.
- Governance Reporting, Risk & Controls

o Produce executive reporting, dashboards, scorecards, and operational metrics.
o Analyze incident, change

📌 Incident/Change Governance (México)
🏢 Gsb Solutions
📍 México