Job Description
As a Sales Development Representative Manager, you will lead, coach, and develop a high-performing Sales Development Representative (SDR) team responsible for generating qualified appointments and supporting pipeline growth.
You will oversee team performance, establish accountability against monthly appointment targets, optimize sales-development processes and technology adoption, and partner closely with Sales Directors, Marketing, and other internal stakeholders. You will create an engaging, productive, and results-driven team environment while ensuring the quality of customer interactions and the consistent execution of the organization's sales strategy.
Key Responsibilities
In this opportunity as a Sales Development Representative Manager, you will:
Lead and Coach the SDR Team: Provide day-to-day leadership, coaching, guidance, and development for a team of Sales Development Representatives to help them meet and exceed monthly appointment quotas.
Drive Team Performance: Establish clear performance expectations, monitor individual and team results,



and implement action plans to improve appointment generation, activity levels, conversion rates, and overall productivity.
Manage Performance Conversations: Conduct regular performance-management conversations, one-on-one meetings, coaching sessions, and appointment reviews to ensure high-quality customer engagement and consistent execution.
Develop Personalized Sales Plans: Partner with individual team members to create personalized sales plans, define measurable goals, and hold employees accountable for their performance and development objectives.
Provide Stakeholder Updates: Communicate weekly performance updates, key achievements, challenges, pipeline activity, and improvement initiatives to Sales Directors and other relevant internal stakeholders.
Optimize Sales Technology Usage: Ensure the effective adoption, utilization, and optimization of sales automation and CRM tools, including Connect and S

📌 Sales Development Representative Manager (Ciudad de México)
🏢 Thomson Reuters
📍 Ciudad de México