X86 systems - On site resident Field Technical Support & Tech Consulting

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the integral edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

How you will make your mark:
• Provide Level 1 technical support for incidents related to X86 servers for hardware and software.
• Troubleshoot and resolve basic system issues,



escalating to engineering teams when necessary.
• Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes
• Collaborate in incidents follow up and documentation
• Execute servers Add-on as requested and agreed with customer
• Register and control systems hardware and software inventories, including licenses, users, etc.
•Apply continuous systems monitoring
• Participate in customer review meetings and contribute to continuous service improvement initiatives.
• Work closely with HPE internal and external teams, including engineering, product support, and account management.
• Share knowledge and best practices with peers and contribute to internal knowledge bases.
What you need to bring:
About You
• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience supporting hardwa

📌 systems (Ciudad de México)
🏢 Hewlett Packard Enterprise
📍 Ciudad de México