Company:Qualcomm Intl Inc., Mexico Branch Office

Job Area:Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Qualcomm is seeking a Senior Storage & Backup engineer with 3 to 5 years of experience in operating and managing multi-vendor large scale Storage and Backup Infrastructure. Proficiency in storage technologies including NetApp, Dell, Pure, VAST and Backup systems including Cohesity, Veeam, NetBackup and Networker.

Job Description:

This person will be a member of a general 24/7/365 IT infrastructure Operations team focused on enterprise Storage, backup, and recovery. This role specifically focuses primarily on administrating and providing support for Enterprise Storage & Data protection and recovery. Our Senior IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment.

Responsibilities:

• Provides Tier1/Tier2 support to the storage and backup technologies infrastructure.

• 8/5- with mandatory on-call participation on weekends and holidays on a rotational basis.





• This is a 100% work from office position.

• Monitor and troubleshoot service availability, capacity, and reliability.

• Efficiently handle performance issues on storage and backup systems

• Monitoring Backup systems for backup/restore failures and resolution on daily basis.

• Involvement in critical incidents and collaboration with multiple teams, vendor support for fast and quality resolution.

•Upgrade/ Patch management of Storage and Backup systems.

• Addressing Tickets (incidents, Changes and Service Requests) in ServiceNow with defined SLA/ KPI

• Excellent written and verbal communication skills

• Ability to adapt quickly to changing environments and technologies.

• Skilled in generating custom reports/dashboards and Knowledgebase documentation.

• Working with various vendors

Prospective candidate should be technically sound in the following:

• Provision, migration and decommi

📌 Senior Storage (San Miguel Topilejo)
🏢 Qualcomm
📍 San Miguel Topilejo