Location: [Mexico City / Monterrey, Mexico]
Work Model: [Hybrid / On-site / Remote]
Employment Type: Full-time
Schedule: Monday to Friday
About the RoleImpact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare technology solutions for U.S.-based healthcare organizations.
Epic Willow supports medication management processes within healthcare organizations, including medication information, pharmacy-related workflows, and collaboration between clinical and pharmacy teams.
This role is designed for a healthcare or pharmacy professional who is interested in developing specialized expertise in Epic and healthcare IT consulting.
Epic experience or certification is not required to apply.
What You'll Do
- Support medication management workflows and application requests.
- Assist with the configuration and maintenance of medication-related information, including medication names, dosages, and presentations.
- Manage application tickets, documentation, and system updates.
- Provide application support to physicians, nurses,



pharmacy teams, and other healthcare stakeholders.
- Investigate and troubleshoot application and workflow issues.
- Validate application changes and support accuracy and compliance requirements.
- Collaborate with clinical, pharmacy, operational, and technical teams.
- Support testing and validation of application changes.
- Maintain application documentation and support materials.
- Participate in knowledge-sharing and continuous improvement activities.
- Support healthcare technology initiatives for U.S.-based healthcare organizations.

What You'll BringRequired Qualifications
- 1-3 years of relevant professional experience in healthcare, pharmacy, healthcare IT, or a related environment.
- Professional working proficiency in English, with the ability to communicate effectively in written and spoken English.
- Experience with ticketing, application support, or case management systems.
- Understa

📌 Clinical Application Analyst (Monterrey)
🏢 Impact Advisors Mexico
📍 Monterrey