PURPOSE This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices.
Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.
ESSENTIAL DUTIES & RESPONSIBILITIES - Understand and support the company's proprietary systems and other third-party systems to provide guidance include, but not limited to: - WEXNET - SpeedShip - UPS.com - WorldShip - ShipRush - Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company's proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.




- Redirect or escal problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES - MS Office to include Excel, Word, Outlook.
- Computer hardware and software.
- Adaptable.
- Attention to detail.
- Good communication skills, both verbal and written.
- Excellent collaboration skills.
- Time management skills.
- Ability to prioritize.
QUALIFICATIONS - Bachelor's degree.
- 0 – 2 years of relevant experience.
PHYSICAL DEMANDS & WORK ENVIRONMENT Work Environment: Job is typically performed in a general office environment.
Physical Requirements - NP Not Present - O Occasional (Up to 25% of time) - F Frequent (26%-74% of time) - C Constant (75% or more of time) #J-*****-Ljbffr

📌 Technical Support Specialist (Nuevo León)
🏢 Wwex Group
📍 Nuevo León