Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
General Job Description: Under general supervision perform the following activities: • Maintains control of heavy export cargo.
• Provides support to sales, customs, and ramp operations in their quest for the efficient movement and clearance of dangerous goods, freight, or other type of shipments.
• To identify systemic and recurring service issues through research and elevate them to the appropriate person for resolutionMonitors shipments, researches transit delays, and initiates actions to complete delivery; notifying customer of shipment status and actions taken to meet commitment should delays occur.
• Advises customers on the documents required and the correct completion of paperwork required for their shipments.
Assists with scheduling/booking pickups.
• Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies,



and others to ensure delivery of shipments.
• Visits designated accounts to improve customer satisfaction and works in conjunction with sales to maintain and generate additional revenue.
• Audits assigned international paperwork for correct completion • Assists customers with obtaining estimates of duties and taxes • Assists customers in the resolution of billing issues and in initiating requests for credits/refunds • Advises customers on features of service for all FedEx express international services.
Advises and assists customers on use of tools available through FedEx.com.
• Coordinates activities, which include assignments, to ensure customer problems are resolved and paperwork required forshipments is completed.
• May be required to perform other duties as assigned Minimum Requirements: Minimum Education: • High School Degree/Equivalent • Proficiency in English (450 TOEIC points).
Minimum Experience: • Three (3) years work experience providing direct customer service related to international transportation, freight forwarding, dangerous goods or brokerage service.
Minimum Required Skills: • Knowledge of mainframe, PC systems,

📌 Lm060: Global Service Agent (Santiago de Querétaro)
🏢 Fedex
📍 Santiago de Querétaro