BlackLine is seeking a highly analytical Business Analyst to join the Customer Experience team. You will support the Voice of the Customer program, transforming customer feedback into actionable insights and driving improvements across the customer journey.
Adecuado candidates will have a strong foundation in business analysis and a deep understanding of CX metrics like CSAT, NPS, and Effort Score. proficiency with Medallia, Excel, PowerPoint, and data visualization tools is highly valued.
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