Base: Mexico-Remote Language: English and Spanish - Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance; - Responsible for training clients on newly launched application solutions and product functions; - Create application cases, technical documents, training materials, etc.
; - Assisting R&D;, Business, and Quality - Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization; - Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions; - Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems; - Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism; - Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
Job Description - Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving,



and equipment maintenance; - Responsible for training clients on newly launched application solutions and product functions; - Create application cases, technical documents, training materials, etc.
; - Assisting R&D;, Business, and Quality - Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization; - Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions; - Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems; - Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism; - Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
Job Requirements - Dental‐related major or industry experience; basic computer hardware/software knowledge.
- Knowledge of equipment hardware/software to provide service support for dental products.
- Fluency in Japanese and English.
- No work experience required; good communication skills (listening, speaking, reading, writing).
- Proactive, responsible, analytical, quick learner, team player.
- Base location: Mexico.
#J-*****-Ljbffr

📌 Presales Application Engineer - Dental (Coahuila de Zaragoza)
🏢 SHINING 3D Latam
📍 Coahuila de Zaragoza