Description
Job Title: Bilingual Medical Receptionist
Position type:

Full-Time
Work hours:

8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)
Work days:

Monday to Friday
Salary:

$6 - $8 per hour, depending on experience
Workplace:

Remote
Preferred Candidate Location:

LATAM

Our client is seeking a highly organized and patient-focused

Bilingual Medical Receptionist

to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.
As the primary point of contact, you will handle

inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey . A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.
In addition to patient interaction, you will support key administrative functions such as

referrals, insurance verification, authorizations, and document management . Attention to detail is essential, especially when handling patient records and insurance-related processes.
You will communicate regularly with patients via

phone, text, and email , providing clear and professional guidance in both English and Spanish. This role is idóneo for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.
Scope of Work / Responsibilities

Patient Communication

Answer inbound calls and manage phone reception
Call, text, and email patients for appointment reminders and updates
Respond to inquiries regarding insurance, copays, and appointments
Provide pre-appointment instructions (e.g., medication reminders)
Scheduling & Coordination

Schedule, reschedule, and confirm appointments
Manage new patient referrals and bookings
Handle voicemail follow-ups and return calls
Maintain organized scheduling workflows to reduce no-shows
Insurance & Documentation

Process insurance e-fax referrals
Manage authorizations and eligibility checks
Organize and track patient-related documents
Outbound Support





Make outbound calls for appointment confirmations and follow-ups
Conduct courtesy reminder calls prior to appointments
General Administrative Support

Assist with day-to-day administrative tasks
Maintain accurate and organized records and workflows
Top 3 Priorities

1. Handle Inbound Calls and Phone Reception

Serve as the first point of contact by providing professional, efficient, and patient-friendly communication.
2. Confirm Appointments and Reduce No-Shows

Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps.
3. Provide Administrative Support

Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.

Requirements
Required Skills and Experience

Core Skills

Strong

phone etiquette

and professional communication skills
Solid understanding of

medical terminology

(ophthalmology preferred)
High attention to detail, especially for

insurance and documentation tasks
Ability to

multitask in a fast-paced, high-volume environment
Experience with

scheduling, patient coordination, and administrative workflows
Familiarity with i nsurance processes, authorizations, and e-fax systems
Technical Skills

Comfortable using

practice management systems and communication tools
Ability to quickly learn systems such as

Medics Premier, Weave, or similar platforms
Basic proficiency in

email, spreadsheets, and documentation tools
Preferred Experience

Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
Experience in

high-call-volume clinics or fast-paced environments
Knowledge of

appointment scheduling and no-show reduction strategies
Language Requirement

Bilingual in English and Spanish (required)

for effective patient communication
Key Qualities

Patient-focused with empathy and professionalism




Reliable and consistent in attendance and performance
Organized and detail-oriented
Proactive and solution-oriented
Able to work independently with minimal supervision
Calm and professional under pressure

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical requirements

Device:

Reliable laptop or desktop computer.
Internet:

High-speed connection (minimum 10 Mbps).
Audio:

Noise-canceling headset.
Video:

Webcam for virtual meetings.
Workspace:

Quiet, professional environment.

Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Medical Receptionist (Ciudad de México)
🏢 Winning Assistants
📍 Ciudad de México