Job Family Group: Business Support Group
Job Description: As bp transitions to an integrated energy company, we must adapt to a changing world andmaintaincompetitive performance. bp’s customers & products (C&P;) business area is setting up a Business and Technology Centre (BTC) in Santa Fe, Mexico City. This will support the delivery of enhanced customer experience and drive innovation by building general capabilities at scale,leveragingtechnology, and developing deepexpertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P;, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.
Now a part of the bp portfolio,Travel Centers of America (TA)is the largest publicly traded full-service truck stop and travel center company in the United States. TA is focused on growing its network of travel centers. For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truckmaintenanceand essential services.
The Customer ServiceTeam interactswith both internal and external customers on behalf of TravelCenters of America. They provide information about products and services, respond to customer feedback, andtakeparkingreservations.Hasamianfocus on theloyalty program.
This position works directly with our primary customers and guests, as well as with our Loyalty program. They focus on the Professional Truck Driver, helping to resolve their issues and concerns. The team collaborates with our locations across the United States to improve the overall guest experience
This position will be located in our offices in Santa Fe, Mexico City.



We are currently working under a hybridschedule,three times a week from the office. Different shift patterns will be available within the team.Monday to Friday7:00 a.m. to 3:00 p.m.and12:00 p.m. to 8:00p.m
Key accountabilities Listen and respond to customers to get a better understanding of their needs to resolveissues efficiently and effectively. Must be patient and polite, especially when dealing with difficult or angry customers.
Accurately record details of customer feedback and actions taken in the tracking system
Provide information to customers about company products,servicesor programs.
When interacting with customers via email or social media, professional responses are required using correct grammar, spelling, and punctuation.
Take parking reservations,determinechargesand process payments. These are to be processed accurately and professionally.
Perform special projects and miscellaneous duties as assigned. Such asreviewandrespondto feedback received via our websites or company phone apps and social media posts concerning TA.
Continuously seek out ways to improve current procedures and methods to ensureoptimalefficienciesand excellent customer service.
Analyze situations, investigate problems, anddeterminethe best contact fora timelyresolution. When it is an issue that needs to be escalated, information must be gathered and provided to a Customer Service Team Lead forassistance.
Help with and at times train other Customer Support members on programs, administrative tasks, and technologies and/or call center methods and skills.
Job requirements and essential criteria High School diploma required
Prior customer service experience, desirable supportingUSor other countries
Excellent Computer Skills
Advanced Englishproficiencyisa must
Additional criteria Excellent attendance and punctual

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📌 Customer Service Support (Nezahualcóyotl)
🏢 BP
📍 Nezahualcóyotl