About the Role
Johnson Controls is seeking a highly motivated and detail-oriented Travel Lead Analyst to directly support the Travel, Credit Card and Meetings Event Integral Category Managers, in driving operational excellence and data-led decision-making across our corporate travel program. This role blends travel program operations with analytics, helping drive smarter decision-making through data and managing internal and external relationships. You will work closely with our Travel Management Company (TMC)with a strong focus on performance insights, compliance, travel analytics and program reporting. The ideal candidate brings a balance of business intelligence skills, operational rigor, and stakeholder fluency - serving as a key partner to our preferred travel suppliers, and internal stakeholders across procurement, finance, and compliance

Key Responsibilities
Operational Execution & Stakeholder Engagement

Serve as a first-line escalation contact for complex booking or travel issues.

Manage and respond to the generic travel Q&A; inbox

Liaise with our TMC and SAP Concur administrators to resolve traveler concerns and ensure service levels are met.

Partner with AP, Compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.

Maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training)

Manage suppliers and support category manager with strategic sourcing implementation

Support Business Continuity Plans (BCP) by deploying actions such as Financial Assessments, Sustainability Surveys, ensuring contracts are executed, among others.

Other procurement duties as assigned.





Reporting & Analytics

Analyze travel and expense trends, policy compliance, and supplier performance to identify savings opportunities and risk areas.

Deliver monthly reporting packages and insights

Support quarterly business reviews and ad-hoc requests with data visualizations and key takeaways.

Travel Program Strategy & Compliance

Track policy exceptions and help recommend adjustments to improve governance and adoption.

Maintain preferred supplier and rate configurations in travel booking tools.

Assist in preparing benchmarking materials to support supplier negotiations and sourcing initiatives.

Monitor KPIs such as policy compliance, traveler satisfaction, and cost per trip.

Operational Execution & Stakeholder Engagement

Serve as a first-line escalation contact for complex booking or travel issues.

Liaise with our TMC and SAP Concur administrators to resolve traveler concerns and ensure service levels are met.

Partner with AP, Compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.

Maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training).

Qualifications

Bachelor's degree in Business, Supply Chain, Data Analytics, or related field.

2-5 years of experience in corporate travel, T&E; program management, purchasing or business operations

Strong proficiency in Excel and Power BI (or similar data visualization tools).

Familiarity with SAP Concur or other travel/expense systems preferred.

Excellent communication and stakeholder engagement skills.

Ability to thrive in a fast-paced, global matrix environment.

#J-18808-Ljbffr

📌 Travel Lead Analyst (Centro)
🏢 JOHNSON CONTROLS
📍 Centro