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Job title: (CEN) ANALYST WORKFLOWS Date: Sep 18, 2026
Location:
Monterrey, NLE, MX, 64520
Job Requisition ID: 62537
Job Description The role of the Workflows Analyst is to automate service delivery by applying programming skills to build logical flows and smart forms to improve end user experience through digital workflows.
Main Responsibilities Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform
Provide technical support on operating services
Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
Ensure development standards and guidelines are followed
Have a deep understanding in ServiceNow’s functionalities and modules and keep up to date in new released functionalities
Ensure ServiceNow platform scalability and instance health
Coordinate and manage the GES deployments into production instance
Manage external team resources
Learning and understanding of digitization requirements
Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements
Instill a continuous improvement mindset




Challenge existing processes to drive optimization and standardization
Qualifications Academic Background: Systems Engineering Bachelor’s Degree or related
Areas of expertise 3+ years of experience working with multidisciplinary teams
1+ years of experience in software programming related positions.
Experience developing web based solutions using JavaScript, SQL, .NET, CSS3
Experience configuring in ServiceNow instances desired
Any ServiceNow certification(s) desired

Soft Skills Ability to effectively assess customer needs while consulting and building solutions
Time-management
Problem solving
Highly motivated and result-driven
Teamwork oriented

Internal/External Relations INTERNAL
GES Directors and Area Managers
Procurement Directors and Area Managers
GES Business Excellence Team
ServiceNow Product Owners
P⁢ technical teams
EXTERNAL
ServiceNow Partners and Consultants
CEMEX Diversity and Inclusion Statement At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

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📌 (CEN) ANALYST WORKFLOWS (Ejido de la Finca)
🏢 Cemex
📍 Ejido de la Finca